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Important News Covid-19 Virus

Derby Road site will be operating as an isolation site  from Monday 23rd March. The site will be manned by a full team of staff working via telephone and  e mail. We are also hoping to start using video consultations as well. All patients who need to be seen will be seen at  the Pinewood site where infection control protocols will be followed to prevent the spread of infection including the use of personal protective equipment such as masks, aprons, gloves and goggles. In the possible event that staff are forced to self isolate and / or become unwell , we will re -deploy staff from the Derby Road site as and when required. We hope in this way to preserve a resilient workforce for as long as possible. Any patient attending the Pinewood site will be given instructions to wait in the car park until asked to come into the surgery. ALL patient requests for appointments will continue to be assessed and prioritized by telephone and by e mail.  It is clear to us that many routine procedures and treatments will be delayed as we attempt to meet the needs of our most vulnerable and ill patients. We apologize sincerely for this and ask for the understanding of our patients.

For more details on specifics, please see the newsletter below.

Derby Road Patient Newsletter March 2020-Download

here: Patient Newsletter March 2020

Covid-19 (Coronavirus) Please follow the link below for up to date advice from NHS England


If you're registered to book appointments online click here to book an appointment.

calendarAppointments can be made at the desk or by telephone. Although you may prefer to see your usual doctor, this is a group practice and appointments can be made with any of the doctors. If you think you need a longer consultation e.g. for a detailed discussion or examination, please tell the staff when making the appointment. Urgent cases will be fitted in at the end of surgery - please phone before 10:00 am if possible.

If at any time you would like a chaperone we are happy to provide this. Alternatively you are welcome to bring someone with you for your consultation. It is the patients’ responsibility to cancel any appointment they are unable to keep. Persistent non-attenders may be asked to find another practice.

Access to Consultations

Patients will be able to consult with a doctor face to face or by telephone and consult with a nurse face to face or by telephone within 1 working day following the day of request.  Patients can book routine appointments several weeks ahead.

Emergency Appointments

These are intended for serious medical problems, which cannot wait until the next available routine appointment. Please do not use them for routine checks, repeat prescriptions or medical certificates. You will have been given a shorter appointment to deal with the URGENT PROBLEM ONLY. You will be given an arrival time and will have to wait your turn in the emergency session. If there are any other matters you want to discuss, the doctor may suggest you make a routine appointment.

Telephone Advice

If you need urgent telephone advice only please contact the Surgery and the care navigator will place you on the urgent triage list for the duty doctor team to contact you later that day.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website