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Important News Covid-19 Virus

Derby Road site will be operating as an isolation site  from Monday 23rd March. The site will be manned by a full team of staff working via telephone and  e mail. We are also hoping to start using video consultations as well. All patients who need to be seen will be seen at  the Pinewood site where infection control protocols will be followed to prevent the spread of infection including the use of personal protective equipment such as masks, aprons, gloves and goggles. In the possible event that staff are forced to self isolate and / or become unwell , we will re -deploy staff from the Derby Road site as and when required. We hope in this way to preserve a resilient workforce for as long as possible. Any patient attending the Pinewood site will be given instructions to wait in the car park until asked to come into the surgery. ALL patient requests for appointments will continue to be assessed and prioritized by telephone and by e mail.  It is clear to us that many routine procedures and treatments will be delayed as we attempt to meet the needs of our most vulnerable and ill patients. We apologize sincerely for this and ask for the understanding of our patients.

For more details on specifics, please see the newsletter below.

Derby Road Patient Newsletter March 2020-Download

here: Patient Newsletter March 2020

Covid-19 (Coronavirus) Please follow the link below for up to date advice from NHS England

Derby Road Surgery Opening Hoursgreen_clock

  • Monday to Friday 8:00am - 6:30pm

Pinewood Surgery Opening Hours

  • Monday to Friday 8:00am - 6:30pm
    (closed for lunch between 12:30-1:30pm)

Extended Hours

The Practice recognises that the work pattern of some patients may make it difficult for them to attend during the normal Monday to Friday surgery times. For this reason The Practice offers a number of routine pre-bookable appointments on Saturday mornings, alternating each week at each surgery.

It is stressed that the extended sessions are not intended to cover urgent or emergency cases, please call 111 in these cases.

A reception service will be provided for those patients attending on Saturday mornings, but all other routine services such as repeat prescriptions and booking appointments will continue to be available Monday to Friday only. Please also note that during these extended surgeries we are unable to take any telephone calls.

Doctors’ Hours of Availability

Please telephone the surgery and the reception staff will inform you when each doctor is available for routine appointments. We are happy to accept responsibility for your medical care but cannot accept responsibility for your transport arrangements to the surgery.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website