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Important News Covid-19 Virus

All clinical cases will be seen at the Pinewood site where infection control equipment such as masks, goggles, aprons and gloves will be worn. We are also hoping to start using video consultations as well.   Any patients attending the Pinewood site will be given instructions to wait in their car until rung on their mobile and met at the surgery door which is being kept locked when the clinician is ready to see them   ALL patient requests for appointments will continue to be assessed and prioritized by telephone and by e mail. 

For more details on specifics, please see the newsletter below.


Derby Road Patient Newsletter March 2020-Download

here: Patient Newsletter March 2020

In line with national guidance, antibody testing (to see if you have had Coronavirus) is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  This will help us to help you with all other urgent calls.  We will make an announcement as soon as we can.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune.  


Covid-19 (Coronavirus) Please follow the link below for up to date advice from NHS England

When We Are Closedclosed_sign

For urgent advice after the surgery has closed, during the night and at weekends dial 111 for the Out of Hours Service for Suffolk.
Calls to this service are free of charge from both landlines and mobiles.

We wish to stress that calls out of hours are strictly for emergencies only. The out of hours service runs between 6.30pm and 8.00am Monday to Friday and all day on Saturdays, Sundays and bank holidays.

This service is now the responsibility of the Ipswich and East Suffolk CCG.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website