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Important News Covid-19 Virus

Derby Road site will be operating as an isolation site  from Monday 23rd March. The site will be manned by a full team of staff working via telephone and  e mail. We are also hoping to start using video consultations as well. All patients who need to be seen will be seen at  the Pinewood site where infection control protocols will be followed to prevent the spread of infection including the use of personal protective equipment such as masks, aprons, gloves and goggles. In the possible event that staff are forced to self isolate and / or become unwell , we will re -deploy staff from the Derby Road site as and when required. We hope in this way to preserve a resilient workforce for as long as possible. Any patient attending the Pinewood site will be given instructions to wait in the car park until asked to come into the surgery. ALL patient requests for appointments will continue to be assessed and prioritized by telephone and by e mail.  It is clear to us that many routine procedures and treatments will be delayed as we attempt to meet the needs of our most vulnerable and ill patients. We apologize sincerely for this and ask for the understanding of our patients.

For more details on specifics, please see the newsletter below.

Derby Road Patient Newsletter March 2020-Download

here: Patient Newsletter March 2020

Covid-19 (Coronavirus) Please follow the link below for up to date advice from NHS England

Repeat Prescriptions

Can be requested by:

  • Post
  • Via online service
  • Visiting our reception desk
  • Electronic prescribing, if you would like your prescription to go to a nominated pharmacy please speak to your chosen pharmacy or reception

To minimise errors, we are unable to accept repeat prescriptions by telephone. 

Wait Time

  • Please allow 72 hours, excluding weekends and Bank Holidays. Any problems please telephone the surgery.

Collection & Delivery

  • Repeat prescriptions will be available from 2 pm, on the 3rd working day after receipt.
  • Repeat prescriptions can be posted out to you, if you provide us with a stamped addressed envelope

Please tick the items you require on the computer slip attached to your last prescription.

Please note that prescriptions may have a barcode down the right hand side - at the moment this does not affect the issuing or collection of prescriptions - further changes may be made in the future - you will be informed when this happens.

Online Prescriptions

Please come to the Surgery in person with a form of photographic ID such as a driving licence or passport and speak to the Receptionists. We will then be able to register you to use SystmOnline.

You are only able to request medication that is on your repeat medications list. You will be unable to request medication online if you are due a medication review with the doctor. If your medication review is due then please phone the surgery and book an appointment with the doctor.

If you are already registered to use SystmOnline then please click here.

Hospital Prescriptions

Medication advised from the Hospital is only added onto your record when we receive correspondence. For a prescription to be issued a request in writing from you is always needed.

Please note that your prescription will be processed as per other prescriptions requests but may take up to 2 weeks if there are delays in receiving correspondence from the Hospital.

If the consultant had deemed your prescription to be URGENT, you would have been given a 14 day supply from the hospital pharmacy. As it is a routine request, it will be processed within 2 weeks.

Thank you.

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